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Patient Information

Thank you for choosing Crossville Medical Group for your healthcare needs. Our patients deserve excellent medical care. That’s why we pledge to put our patients first every day, and strive for excellence in everything we do. We’re here to provide excellent medical care for your whole family. Below is patient information to help you prepare for your visit with us.

Crossville Medical Group Patient Information

We want to be your health care team. Make an appointment.

We’re accepting new patients. For questions about patient information, or to schedule an appointment, call (931) 484-5141. For immediate needs, walk-ins are welcome at our Crossville and Fairfield Glade walk-in clinics.

Accepted Insurances

Crossville Medical Group accepts many commercial, Medicare, TennCare, and healthcare exchange insurance plans. If your insurance coverage includes co-pays, we will request payment at the time of your visit. Be sure to inform us if your insurance coverage changes in any way. Please visit our insurance coverage page for more detailed insurance information.

Patient Registration

During your visit, you may be asked to fill out registration forms. You may choose to pre-register by downloading, printing and completing the forms below. Just bring them to your visit. Completing the forms prior to your visit will help speed up the patient registration process.

Authorization to Release Health Information
Patient Questionnaire
Patient History

Patient Reminders

We ask that you please arrive 10-15 minutes prior to your scheduled appointment. Please bring the following:

  • Your insurance card
  • Your current Photo ID
  • Any medications you are currently taking in their original containers

Prescription Refills

It’s very important that you contact the office during regular office hours for all prescription refills. We are unable to refill any prescriptions after 5pm Monday through Friday, and we are unable to refill any prescriptions on weekends or holidays. Please call our triage line at (931) 484-5141.

Patient Portal

Click here for our secure patient portal where you can easily access your health information. 

Your Patient-Centered Medical Home

Click here to find out what that means for you!

Health Information

It’s our goal to always encourage our patients to be an active participant in your health care. That’s why we want to make sure you have access to information that will help you make informed decisions. Below you will find information about a robust health information library and patient education videos on various health topics.

Health Information Library

Through our health information library you have access to:

  • Daily health news and tips
  • Modules on topics like asthma, diabetes, blood pressure, heart health, pregnancy, smoking, stress, and weight
  • Health and wellness articles on diseases, conditions, tests, procedures, and immunizations recommended by age group and gender
  • A drug reference library covering prescription and over-the-counter drugs
  • Healthy recipes including nutritional facts and values of commonly used foods
  • Multimedia library
  • Interactive tools including calculators, risk assessments, quizzes, symptom checker, and care guides
  • User-activated e-mail reminders and goals

Visit the health information library at

Patient Education Videos

Access animated patient education videos on various health topics like:

  • Cardiology
  • Cancer
  • Orthopedics
  • Stroke
  • Women’s Health
  • And more!

Visit the Covenant Health YouTube channel for a complete listing.